The client can't connect, or requests come back as 307 redirects
The client can't connect, or requests come back as 307 redirects
Make sure the URL ends with a trailing slash:
https://api.visk.com/mcp/. Without it the server redirects, and some MCP clients don’t follow the redirect.I don't see the option to add a custom connector
I don't see the option to add a custom connector
Some organisations block adding custom connectors or plugins. Visk will be published as an official connector soon — in the meantime, try accessing the Visk MCP through a coding agent such as Claude Code if that’s available to you.
Uploading my own presentation doesn't work
Uploading my own presentation doesn't work
Some clients sandbox network access and block the upload. In Claude.ai, go to Settings → Capabilities and set Domain allowlist to All domains. If that’s not an option, upload your .pptx directly at visk.com/themes and ask your agent to use it.
The PowerPoint file is corrupted
The PowerPoint file is corrupted
Corruptions are rare but can happen in edge cases. PowerPoint’s built-in auto-repair usually fixes the file so you can keep working with it. If you’re happy to share, email the corrupted deck to support@visk.com so we can track down the cause. If it keeps happening, the slide master is the likely culprit — try starting from a blank master instead.
I'm not sure why my credits were used
I'm not sure why my credits were used
You can see a full history of your usage and credit consumption in the Usage tab at visk.com/settings. If anything looks off, email support@visk.com and we’ll investigate.
The AI built a deck without using Visk
The AI built a deck without using Visk
Check the server is actually connected (e.g.
claude mcp list in Claude Code), then mention Visk explicitly: “use Visk to build a PowerPoint about…”.